Q: Can I complete a lease online?
A: Yes, everything can be done online. Follow our Leasing Steps and select the online option.
Q: How do I get the heater turned on?
A: In order for your heater to be operable, please contact the Gas Company at 800-427-2200 to schedule an appointment to light your heater’s pilot or click on the link below.
https://myaccount.socalgas.com/service/serviceRequest.html?webSyncID=b466084b-85ce-83aa-8126-d004480ab107&sessionGUID=2e22a147-053b-1770-0889-5c41a81e9bc3
DO NOT make any attempts to light it yourself. If the heater is defective the Gas Company representative will provide you with a red tag. Please bring or email us the red tag so we can immediately make the necessary repairs for you.
Q: What do I do when my light bulb is burnt out?
A: Changing light bulb is the resident's responsibility. However, we will be happy to change light bulbs for you at a rate of $35.00 per hour plus material with a minimum of one hour.
Q: What do I need in order to rent housing?
A: In order to lease you must complete the Required Leasing Package.
Q: How can I find cheaper housing?
A: Ask a Leasing Consultant about special offers and discounts.
Q: Can I have pets?
A: The majority of our buildings do not allow pets. Only in select buildings, a Pet Deposit is required and there is a weight restriction. You must complete a Pet Policy Agreement and contact the Leasing Office.
Q: Can I sub-lease my unit?
A: If you decide to move out prior to the termination of your lease you would be responsible to find a suitable candidate to be approved by landlord. There will be an administrative fee of $250 per person per occurrence. The approval process for your prospect would be the same process that you went through as a new applicant.
Q: How do I pay rent?
A: All tenants may pay rent online. You can pay online 24 hours a day 7 days a week, except from the 24th-28th of each month for system maintenance. Click here to register.
Q: What happens if I cancel my lease after I signed?
A: Under this type of contract, you occupy a housing unit for a fixed amount of time. You are responsible for all rent payments through the lease term, even if you move out before the lease expires. If you cancel your lease prior to move you would be responsible to find a suitable candidate to be approved by landlord.
Q: I need help finding a roommate.
A: You may post an add on our site. Click here.
Q: What type of forms must I complete?
A: Click here. Feel free to download and submit either online or in person.
Q: What happens if my roommate leaves and/or they stop paying their share of rent?
A: All parties, including the Guarantors, are responsible for the lease throughout the term of the lease.
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